FAQs

Personal Filter Straw Frequently Asked Questions

Frequently we have found that our customers are interested in knowing more about our products and our company so we created the FAQ section below to hopefully answer most, if not all, of your questions. If, after reviewing the FAQ’s, we were not able to answer your question please use the contact form and we will get back to you ASAP!

When should I use the Advanced Personal Filter Straw?

You should always rely on the Advanced Personal Filter Straw when using a source of water with unknown quality where it is extremely important to take every precaution possible to avoid water borne illnesses.

What should I expect when I first use my Advanced Personal Filter Straw?

Your new Personal Filter Straw will have the possibility of some fine carbon particles in it upon the first use. The first few times you draw water through the straw you will want to spit that water out. This will remove the fine particles and help to assure you are getting clear and clean tasting water. The carbon particles will not hurt you but you may detect the fine grains of carbon as grit in the water if you don’t spit the first few swigs out.

What should I expect when I first use my Advanced Personal Filter Straw?

The straw will last the longest by finding the clearest water you can find to drink from. Clear water does not necessarily mean that it is clean water so that you will still want to use the straw to filter the water and remove the impurities that could hurt you. Then, when you can, you can back flush your straw to remove any buildup of particles. You do not need to back-flush your straw every time you use it. It is safe to use repeatedly on your trip without back-flushing it. You should back-flush it when the flow is being restricted by a buildup of particles or upon the completion of your trip) when you don’t to use it again for more than 24 hours). If you don’t plan on using the straw for a very long period of time, please use the “Long Term Storage” instructions to make sure to correctly prepare the straw for long term storage.

What should I expect when I first use my Advanced Personal Filter Straw?

Your new Personal Filter Straw will have the possibility of some fine carbon particles in it upon the first use. The first few times you draw water through the straw you will want to spit that water out. This will remove the fine particles and help to assure you are getting clear and clean tasting water. The carbon particles will not hurt you but you may detect the fine grains of carbon as grit in the water if you don’t spit the first few swigs out.

What should I expect when I first use my Advanced Personal Filter Straw?

The straw will last the longest by finding the clearest water you can find to drink from. Clear water does not necessarily mean that it is clean water so that you will still want to use the straw to filter the water and remove the impurities that could hurt you. Then, when you can, you can back flush your straw to remove any buildup of particles. You do not need to back-flush your straw every time you use it. It is safe to use repeatedly on your trip without back-flushing it. You should back-flush it when the flow is being restricted by a buildup of particles or upon the completion of your trip) when you don’t to use it again for more than 24 hours). If you don’t plan on using the straw for a very long period of time, please use the “Long Term Storage” instructions to make sure to correctly prepare the straw for long term storage.

What should I expect when I first use my Advanced Personal Filter Straw?

The straw will last the longest by finding the clearest water you can find to drink from. Clear water does not necessarily mean that it is clean water so that you will still want to use the straw to filter the water and remove the impurities that could hurt you. Then, when you can, you can back flush your straw to remove any buildup of particles. You do not need to back-flush your straw every time you use it. It is safe to use repeatedly on your trip without back-flushing it. You should back-flush it when the flow is being restricted by a buildup of particles or upon the completion of your trip) when you don’t to use it again for more than 24 hours). If you don’t plan on using the straw for a very long period of time, please use the “Long Term Storage” instructions to make sure to correctly prepare the straw for long term storage.

How do I store the straw between uses (short term)?

When you are done using the straw, blow back through it to remove excess water, twist the bottom end closed, replace the mouth piece cap and store in the provided pouch.

What is the best way to back-flush out the straw?

To back-flush the straw: Remove the mouth piece cap and press the rubber bulb onto the mouth piece end. Open the other end of the straw and hold the rubber bulb up to a faucet that is providing clean tap water. Turn on the water with enough pressure so that it runs through the straw but doesn’t squirt out around the rubber bulb. Let it run a few minutes to relieve the filter media of particles that could be restricting the water flow. Drain as much water as possible from the straw and put it in the carry sleeve until your next use (short term). When you can no longer black-flush the straw and restore flow to it, the straw has expired its usable life and we recommend purchasing or using a replacement straw. It is always wise to have 2 straws per person in case of an emergency situation.

How do I store the straw between uses (short term)?

When you are done using the straw, blow back through it to remove excess water, twist the bottom end closed, replace the mouth piece cap and store in the provided pouch.

How do I store the straw for long term storage?

If you plan to not use the straw for an extended period of time, after you back-flush the straw as noted above, you should also take the further steps to prepare it for long term storage. To prepare the straw for long term storage: Unscrew the bottom section of the straw (the water intake end). Rinse the inside of the straw and the components with clean tap water and drain the water fully. Then let all of the parts air dry fully. Make sure there is not any residual moisture on the components before putting the straw into long term storage. We recommend putting the components loose into the storage bag until you need the straw again.

What is the “Shelf Life” of the Advanced Personal Filter Straw?

There is no specific “shelf life” because nothing that allows the straw to work correctly stops working over time if the straw is not being used. If you do however use the straw, the life is determined by the type of water you draw through it and how well you prepare it for storage between uses. If you do plan for a long term storage after a short use, you can follow the steps we provide you to clean and dry the filter. As long as it is properly prepared for long term storage it can then be stored indefinitely until it is needed again. But once it is used, the storage life is dependent on how well the user prepares it for long term storage per the directions we provide. The key here is to make sure it fully air dries before closing up the end of the unit and putting it back into the packaging.

How is the filter tested and what are the results?

The Ionic Adsorption Micron Filters are the most Laboratory and Field Tested of their kind in the world using EPA protocols and tested to NSF/ANSI Standards 42 and 53 by Broward Testing Laboratory. TESTED AND CERTIFIED – Testing was conducted for removal of the following contaminants: Endrin, DDD, DDT, Lindane, Heptachlor, PCB’s, Altrazine, Simazine, Nitrite, Bromodichloromethane, Bromoform, Benzene, Dibromochloromethae, Carbon Tetrachloride, Ethyl Benzene, Methyl Tert Butyl Ether, Trichloroethane, Toluene, Xylene, Giardia, Crytoporidium, E. Coli, E. Faecalis, F+RNA. Testing shows 99.99% Reduction of Bacteria, Cysts, & Viruses. The Advanced Personal Filter Straw was also tested for removal of Chlorine (99.58%) and Heavy Metals including Aluminum, Arsenic, Mercury, Copper, Lead and Cadmium. Finally the Advanced Personal Filter Straw was tested for removal of Iodine (91.67%). REMOVAL OF IODINE – Trace amounts of iodine are found naturally in some foods and water supplies and studies show that iodine is beneficial to most humans in limited amounts. Iodine has been used for years to kill contaminants in water. This filter is designed to protect the user from excessive iodine in the water while also using iodine to kill any bacteria. The Advance Personal Filter Straw is designed with multiple stages to remove any iodine before it reaches the user. Iodinated Resin (which is EPA approved) is used to KILL the Bacteria found in contaminated water, not just filter bacteria like other filter straws, by allowing the water to flow through the iodinated resin which kills the bacteria. The next stage of the filter removes the iodine from the water which makes it safe for human consumption. This same filter will remove excessive amounts of iodine should it be present in the water supply naturally.

What is different about the Iodinated Resin that other straws do not have?

We use an EPA approved iodinated resin which has been proven effective in the removal of bacteria and viruses to 99.99%, allowing it to be used in extreme conditions making it ideal for emergencies like hurricanes, cyclones, floods, earthquakes, etc. So not only does our filter straw “filter” the contaminants but the straw will also “kill” the biological impurities. We have also then added an additional stage to our filter that removes 97% of the iodine from the water to make sure that it doesn’t reach the user at any kind of harmful levels. Other well-known filter straws do not “kill” contaminants but only rely on filtering them. Because of this, some contaminants can get through the straw.

What is the filter made of and where is it made?

The filter is manufactured in the United States to ISO 10,000 standards. The filter components are made up of proprietary items that have been approved by the FDA for use in consumer products. The plastic components are made using FDA Food Grade plastic that is 100% BPA Free.

I just got my straw and it seems difficult to draw water through it?

We are assuming that you are referring to using it fresh out of the package and not after it may have become clogged with sediment? If it is difficult to draw water through after using it for a while then please refer to the question “What is the best way to back-flush out the straw?” for a resolution to that condition. If the question is related to a NEW straw, the straws water flow is slow compared with a normal soda straw. The water does have to go through filters to do its job completely. One thing to try is to use the back-flushing process to “prime” it. You can do this by putting the back-flush on the “Intake” end and running some water through the straw. After you do that try again to draw water through it normally by sucking on it.

How do I know when the straw is no longer working?

The useable life of the straw is done when, even after back-flushing, you can no longer draw water through the straw. As long as you can draw water through the straw it is still working.

Can the filter straw be used with Salt Water?

No, it can’t be used for salt water. Desalination is a much more complicated process that can’t be achieved in a device of this size. You would want to follow one of the methods described online (in an emergency situation) to get the salt content removed from the water first. Then use the filter straw to get a drink with to remove the impurities.

In an emergency situation can the filter straw by used on swimming pool water?

Yes, it would work fine on chlorinated pool water. In the specs we mention removal of 99.58% Chlorine. However, if the pool is a salt water pool then it can’t be used directly. Please see question on “Can the filter straw be used with Salt Water?”

I have a question about corrections to an order I have already placed?

Upon completion of your order you will receive a receipt with all of your order details emailed to you. Please review your order details carefully and confirm they are correct. If something is not correct, you must contact us to let us know before we ship your products. Please reply to the order confirmation email or call us at 573-332-1342 immediately. There is no cost to make corrections prior to shipment of your order. When you call please be prepared to provide us with your First and Last Name, the date you placed your order and your order number.

I have a question about cancellations?

Any order may be modified or cancelled if you do so prior to us shipping your products. If you need to cancel an order that has not shipped yet please reply to the order confirmation email or call us at 573-332-1342 immediately. The method of payment you used will be refunded. When you contact us please be prepared to provide us with your First and Last Name, the date you placed your order and your order number.

Do you have a catalog?

Currently we do not have a printed catalog of our products. Please use our website to view and order all of our products.

What forms of payment do you accept?

We currently accept Visa, Mastercard, and PayPal. All orders are processed in real-time through our secure server. All data is encrypted and then sent to our credit card processing company.

I would like to use a check. How can I still place an order?

The best way to order using a check is to sign up for a free PayPal account. When you sign up, you connect your PayPal account to your checking account. Then, whenever you want to buy something at Personal Filter Straw, or many other online stores, you just use your PayPal account when completing your order. The money you spend is transferred from your checking account to PayPal. PayPal then transfers the same amount of money to our PayPal account. We never have access to your personal checking account information so your personal information remains secure.

Will you charge a state tax on my order?

Since we are a company based in Missouri, a state sales tax will be charged for orders shipped to Missouri addresses. Other states will not be taxed.